Your appointment is very important to our team members of Halo Salon and Spa and it is reserved especially for you.
Your appointment is very appointment to our team members of Halo Salon and Spa and it is reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request you provide at least 48-24 hours notice to cancel any appointments.
Please understand that when you forget to cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 2 days before if you prefer an email, and 24 hours before if you prefer a phone call, because we know it is possible to forget an appointment you booked months ago. Since the services are reserved for you personally, a cancellation fee will apply. Our salon reserves the right to require a prepayment Beginning September 1st, 2018 we will require a card on file for all reservations made.
If you do not cancel or reschedule your appointment within 24 hours a $50 cancellation fee for services over $100 will apply. If you fail to call and do not come for your appointment you will be charged in full for the services you reserved.
Please understand that we do our best to reach you to confirm your reservation with us. If we are unable to reach you due to any reason (no voicemail, voicemail full, incorrect email, etc.) we are not responsible.
We always do our best to accommodate, but we regret that late arrivals cannot always receive an extension of scheduled times because of booking restrictions and will be responsible for full service fees if more than 20 minutes late.
Child & Infant Policy
We love your little ones and want to keep them safe! For the safety of our little guests they are prohibited in the service area unless they are having a service done. Older children (12+) must act like little adults, capable of sitting quietly and unsupervised, may wait in the provided seating area.
If for any reason, a client is dissatisfied with any services please inform the front desk manager before leaving the salon. Halo Salon has a no refund policy on all services. We will make every attempt to satisfy our guests and accommodate any adjustments
Product Return Policy
We do not offer refunds for returned products, but we do want you to find the product that suits you best! We can exchange the product (if less than half used) or put a credit on your account.